Masterclass Paid Sessions | Effective Date: 02 July 2026
- Applies to: All paid SaloCircle Masterclass registrations
- Policy version: 1.0
- Last updated: July 2026
- Contact: info@salocircle.com | +91 97258 12410
1. Overview
SaloCircle Masterclass sessions are paid live online events conducted on platforms such as Instagram Live. When you register and complete payment for a masterclass, your seat is confirmed for that specific session. This policy explains under what circumstances refunds are issued, the timelines involved, and how to raise a request.
At the ₹99 introductory price point, we aim to keep refunds simple, fair, and processed without friction. We do not want a payment issue to be a barrier between you and learning.
2. Refund Eligibility — Quick Reference
| Scenario | Outcome | Timeline |
|---|---|---|
| Payment deducted but registration failed / not confirmed | Connect with us at info@salocircle.com — our team will help you resolve your issue | N/A |
| SaloCircle cancels or reschedules the session | Full refund OR join the new session date (user’s choice) | 2-3 working days |
| User does not attend the session (no-show) | No refund | N/A |
| Technical failure on SaloCircle’s side during live session | We will reschedule the session. Full refund OR join the new session date (user’s choice) | 2-3 working days |
| Duplicate payment made for same session with two different email IDs or phone numbers | No refund — our system counts a separate email ID as a separate user | N/A |
3. Scenario Details
3.1 Payment Deducted but Registration Not Confirmed
If your payment is successfully debited from your account but you do not receive a WhatsApp confirmation, or your registration is not reflected in our system, please do not re-attempt payment. Reach out to our team at info@salocircle.com and we will investigate and help you resolve the issue.
- Do not re-attempt payment before contacting us — this may result in a duplicate charge.
- Include your registered mobile number and the UPI / payment reference when writing to us.
- Our team will get back to you as earliest as possible.
3.2 Session Cancelled or Rescheduled by SaloCircle
If SaloCircle cancels or reschedules a session for any reason (instructor unavailability, platform outage, force majeure, etc.):
- You will be notified via WhatsApp and email as soon as possible.
- To confirm your choice (refund or new session date), reply to our WhatsApp message
- You may choose a full refund OR join the new session date — your choice, no questions asked.
- Refund, if chosen, will be processed within 2–3 working days.
3.3 No-Show (Registered but Did Not Attend)
If you registered, received your session link, but did not attend the live session:
- No refund is applicable.
- No E-Certificate will be issued. Certificates of Participation are only awarded to attendees who join the live session.
- During the live session, a unique code is shared exclusively with active participants. You must submit this code to receive your certificate — it will not be shared after the session ends.
3.4 Technical Failure During the Session
If the session is disrupted due to a technical failure on SaloCircle’s side (not the user’s internet or device):
- SaloCircle will reschedule the session as soon as possible and notify all registered participants via WhatsApp.
- You may choose to join the rescheduled session OR request a full refund — your choice, no questions asked. Refund, if chosen, will be processed within 2–3 working days.
3.5 Duplicate Payments
If a payment is made twice for the same session using two different email IDs or phone numbers, no refund will be issued. Our system treats each unique email ID as a separate user and a separate registration.
- Please ensure you use the same registered email ID and phone number when making payment.
- If you believe a duplicate occurred under the same account, contact us immediately at info@salocircle.com with both payment references.
- Each case will be reviewed individually, and our team’s decision will be final.
4. How to Request a Refund
Step 1 — Email us at info@salocircle.com with the subject line: Refund Request — [Your Name] — [Session Name], or call/WhatsApp us at +91 97258 12410.
Step 2 — Include the following in your email:
- Your full name and registered mobile number
- Payment reference number or UPI transaction ID
- Date of payment and session name
- Reason for the refund request
Step 3 — Our team will acknowledge your request within 1 working day and revert with a resolution within 3 working days.
Step 4 — If approved, the refund is credited to your original payment method within 2–3 working days.
5. Refund Processing — Important Notes
- Refunds are credited to the original payment method only (UPI, card, net banking, wallet).
- SaloCircle does not process refunds in cash.
- Banking processing times (2–3 working days) are outside our control once initiated from our side.
- This policy applies to paid masterclass sessions only. Free sessions have no payment implications.
- In the event of a dispute, SaloCircle’s decision after review is final.
6. Non-Refundable Items
The following are not covered under this refund policy:
- Any third-party platform fees or payment gateway convenience charges (if applicable).
- Duplicate registrations made with different email IDs or phone numbers (treated as separate users by our system).
- Sessions where the user had confirmed access and chose not to attend for personal reasons.
7. Grievance Redressal
If your refund request is not resolved to your satisfaction, you may escalate the matter to our Grievance Officer:
- Email: info@salocircle.com
- Phone: +91 97258 12410
- Address: 119, Ratna High Street, Ahmedabad
We are committed to resolving all grievances within 7 working days of escalation. This policy is in compliance with the Consumer Protection (E-Commerce) Rules, 2020.